Privacy notice

Who we are

Tina R Ltd (“we”, “us”) is the controller of the personal information collected through this website and when you contact us. Our registered office is 90 Tottenhall Road, London N13 6JB and our company number is 12989793. You can contact us about this notice by emailinginfo@tinarltd.co.uk or calling 07949 238390.

What we collect

When you send an enquiry, call, email or message us, we collect:

• your name, phone number and email address;
• the postcode and details of the property and the work you’re interested in;
• any feature wall idea you put together with our ideas tool and choose to send us;
• anything else you decide to share, such as photos or measurements.

We don’t use analytics or advertising cookies, and we don’t track you across other websites.

How we use it

We use your information to:

• reply to your enquiry, arrange a site visit and prepare a quote – because you’ve asked us to take these steps before entering into a contract;
• carry out and manage the work if you become a customer – to perform our contract with you;
• keep business and tax records – because the law requires it.

We won’t send you marketing messages unless you’ve agreed to receive them.

Who we share it with

We only share your information with organisations that help us run our business – such as the companies that host this website and deliver our email – and, where needed, with trusted trades or suppliers working on your project. Messages sent through the enquiry form on this website are delivered to our inbox by Web3Forms, a form-handling service. We never sell your information. Where a provider stores data outside the UK, we make sure appropriate safeguards are in place, as UK data protection law requires.

How long we keep it

If your enquiry doesn’t lead to work, we keep your details for up to 12 months and then delete them. If you become a customer, we keep records of the work for six years after it’s completed, to meet tax and legal requirements.

Your rights

Under UK data protection law, you have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it to be transferred to you or another organisation. To make a request, contact us using the details above. We’ll respond within one month.

Cookies

This website doesn’t set cookies for analytics or advertising. Our fonts are hosted on our own website, so no information is sent to third-party font services. If this changes, we’ll update this notice and ask for your consent where the law requires it.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.ukor by calling 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.